How do I contact Seko CS team

If you need to contact SEKO, please first check our FAQs for the information you require. Identify whether you need customer service (CS) or IT support. For additional CS help, submit your query through our SEKO form on Zendesk.

1. Access our form by clicking on this link: https://sekologistics.zendesk.com/
2. Scroll down and click on the CONTACT US button at the bottom of the page
   
3. If you are new to SEKO Logistics and using the form for the first time, please select "New to SEKO Logistics? Sign up" option.
    
4. Please fill in your complete name and email address in the designated boxes and then select “Sign up”.
   
5. Please check your email for instructions on how to create your password by clicking the "Create a password" link provided in the email.
   
6. Follow the instructions to create your password
   
7. Go back to the sign-up page and log in using your password.
8. Complete the form
   
   - Fill in the tracking number
   - Select “How can we assist?” from the drop-down menu (e.g. ‘Parcel is running late’)
   - Provide the trade lane (This indicates the shipment service and is crucial for directing inquiries to the right customer service team)
   - Create an email subject
   - Enter your query in the description box
   - Additionally, you can CC an email or include/remove attachments.
9. Click 'Submit' to send your inquiry.
10. You will get a response to your question sent to the email address you provided during the first step of sign-up.

 

Additional Information

You can access the online version of this SOP by clicking on the following link: https://prod-seko-intl-umb-webapp.azurewebsites.net/media/7631/6-cs-zendesk-form-seko-ecommerce.pdf. Additionally, a PDF version is included at the end of this article for your convenience.