My parcel has been blocked

'Blocked' is an event on our Omni tracking site indicating a request to stop this parcel within SEKO's network. This article provides reasons to why you may see the above event on your tracking.

WHEN

Generally a block is placed when there has been a request to Change delivery details or RTS a parcel.

WHY
When a parcel is blocked, the function allows a alert to pop up on our scanners when it is scanned within SEKO's network.

HOW/WHO

• If you are a client/agent wanting to block a parcel please see article: How To Block a Parcel
• If you are a receiver wanting to block a parcel please reach out to your retailer for this to be requested with SEKO, please see article: Who can contact SEKO?
• If you are a carrier wanting to block a parcel please contact our SEKO Customer Service team directly via email.

If this can not be blocked, our SEKO Customer Service team will reach out to our trusted third-party carriers on your behalf; this is an option SEKO is happy to action. 

IMPORTANT NOTES: The further into the delivery journey the parcel is, the likelihood of the success of this request decreases. SEKO cannot guarantee the success of any RTS or address change request, however, we will endeavour to exhaust all avenues to try and make it happen for you.