Why are there multiple parcels delayed all at once?

We’re sorry to hear about the delay with your parcels. As much as we try to avoid them, delays are regrettably in the nature of eCommerce. There may be multiple reasons for the delay you are experiencing such as; weather-related issues, staffing issues with our partner providers, mechanical breakdowns and more.

When posed with delay queries, please follow the steps below;

1. Please check if your parcels, despite the delay, are still within the agreed delivery timeframe.
2. Check to see if you have received a delay report from your account manager advising of this delay (and contact them accordingly if need be).
3. If the delay exceeds the agreed upon timeframe and if you haven’t been notified about the delay relating to your parcel by SEKO via a report or notification, please reach out to our friendly CS team so we can investigate this for you.