There are a few ways to contact SEKO.
First, kindly make sure you have explored all of our FAQs to try to find the information you need. Please also make sure you have identified if you need SEKO CS or IT support. If you need further CS assistance please raise your query using our SEKO form in Zendesk.
- Click on this link to access our form https://omnianza.zendesk.com/hc/en-au
- Scrolling down, click on the CONTACT US button at the bottom of the page
- Sign in or If this is the first time that you are using the form to contact us, please choose “New to SEKO Logistics?” Sign up
- Enter your full name and email address in the requested fields and click “Sign up”
- Check your email as you will receive an email with instructions on how to set up your password by clicking the “Create a password” link on the email.
- Follow the instructions to create your password
- Go back to the sign-up page and log in using your password.
- Choose the correct form, for example, “Delivery Enquiry” if the inquiry is about a parcel delayed within the network.
- Enter the tracking number & trade lane fields
- Choose “How can we help?” from the drop-down list (for example, ‘Parcel is delayed’)
- Write an email subject
- Type your inquiry in the description box
- Click on ‘Submit’ to lodge your inquiry
- You will receive an answer to your query via the email you used to sign up in step 1.
Additional information:
- In the instance that you cannot use this form to contact us please email cx@sekologistics.com
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