Can I raise a claim on a parcel showing as delivered?

SEKO uses a wide variety of carriers with the intention of providing you with the best delivery solution possible. With the diverse nature of our offering, it is accompanied by differing intricacies in regard to what each carrier offers in their shipping terms. This means that being able to lodge a claim on a parcel that depicts a ‘delivered’ scan on the tracking needs to be determined carrier by carrier. Unfortunately, SEKO will not provide compensation for parcels with a ‘delivered’ scan to the correct address, however, our friendly CS team is happy to inquire with the carrier on your behalf for a claim.

To do so, please follow the steps below;

1. Kindly advise your customer to check the surrounds of their property, neighbours, and any security footage available
2. should you need further assistance please contact our CS team via our portal (How do I contact Seko CS team) Make sure to inform our CS agents on the ticket that the customer has checked step 1 and that their parcel still appears to be missing and that you would like us to investigate further with the carrier?

Once you have submitted your ticket, our dedicated CS team will respond to you in a timely manner to ensure that we retrieve feedback for you as soon as possible.