Can I obtain a POD for a delivery my customer is disputing?

SEKO uses a wide variety of carriers with the intention of providing you with the best delivery solution possible. With the diverse nature of our offering, each carrier offers different solutions in regard to their shipping terms.

In the vast majority of cases, SEKO will be able to obtain a form of POD (proof of delivery) provided through one of our extensive investigations with the carrier. This POD may be brought to you in a variety of formats, ranging from geolocational data at the time of delivery, verbal or written confirmation from the driver, photographic evidence of the delivery, or a scan of the tracking to provide confirmation.

To retrieve a POD, please follow the below steps;

1. Kindly advise your customer to check the surrounds of their property, neighbors, and any security footage available
2. Please lodge a ticket with our CS team via our portal (How do I contact Seko CS team)

Please make sure to inform our CS agents on the ticket that the customer has checked step 1 and their parcel still appears to be missing.

Once you have submitted your ticket, our dedicated CS team will respond to you in a timely manner to ensure that we retrieve this POD as soon as possible for you.